What is Shipping Policy:
Domestic Shipping (Egypt) ?
• Domestic shipping takes 2-4 Working Days depending on zone • Domestic shipping fees are 60 EGP
What is International Shipping:
International Shipping takes 5-10 Working Days depending on zone • International shipping fees are equivalent to 50 USD • For international shipping, tracking number is provided to track placed order. • For international shipping, shipping fees are subject to change according to weight and designated zone. In this case, the customer will be notified via email with the change in the shipping fees within 24 hours of placing the order.
What is Refund & Exchange Policy ?
Refund and/or exchange service is available for domestic orders only • Refund and/or exchange service is available within 14 days of receiving your order, provided that the ordered item is in the same new condition it was received in. • To be eligible for refund or exchange, your item must be new, unused, and unstained. It must also be in the original packaging with all original tags attached. • In the case of Refund and/or exchange, the customer will be charged for return shipping costs. • Customers are responsible for all costs associated with returning items to Jayda Hany • Jayda Hany has the right to deny exchange if the item does not meet policy requirements. The item will be returned to customer, and the customer will be charged for return costs. • If 14 days have gone by since placing an order, refund and/or exchange request will be denied. • Domestic online refund takes up to 14 working days.
• In the rare case of receiving a faulty item, Jayda Hany will be responsible for costs associated with returning the product. • Refund and/or exchange service is not offered for international orders.
How to refund and/or exchange ?
contact us at [email protected] with your order number and your return/exchange request and we will inform customer with all the necessary steps needed.